Shipping Policy

At The Nua Society, we strive to provide a seamless and reliable shipping experience, ensuring your linens and home décor arrive safely and on time. Below are the details regarding our shipping policies:

Processing Time

• Orders are processed within 2 to 5 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Customized or pre-order items may require additional processing time.

Shipping Options & Delivery Times

We offer several shipping options based on your location:

• Standard Shipping: 03 to 05 business days

🌎 International Shipping
At this time, The Nua Society does not offer international shipping.
We currently ship only within Australia. We hope to expand our shipping options in the future — stay tuned!

Shipping Rates

• Shipping costs are calculated at checkout based on the destination and package weight.
• Free shipping is available for orders over 150 AUD within Australia.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package’s progress.
• Tracking updates may take 24 hours to reflect after shipment.

Lost or Delayed Shipments

• If your package is delayed beyond the estimated delivery time, please contact us, and we will assist you in tracking your order.
• The Nua Society is not responsible for delays caused by shipping carriers, weather conditions, or customs processing.

Returns & Shipping Costs

• If you wish to return an item, please refer to our Return Policy.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Need Help?

For any shipping inquiries, please contact our customer service team at hello@thenuasociety.com. We’re happy to assist you!

Delivery Issues
If you receive the wrong item or your order arrives damaged, contact us immediately. We’ll resolve the issue promptly to ensure your satisfaction.

Contact Us
If you have any questions about your order or shipping, reach out to us at hello@thenuasociety.com. We’re always happy to assist!