Return Policy
At The Nua Society, we want you to love every purchase. If you're not completely satisfied, we make returns and exchanges easy and hassle-free.
Eligibility for Returns & Exchanges
- Items must be returned within 14 days of delivery.
- Products must be unused, unwashed, and in their original packaging with all tags attached.
- Personalized, custom, or final sale items are non-returnable unless they arrive damaged or defective.
How to Initiate a Return or Exchange
- Contact Us: Email our customer service team at hello@thenuasociety.com
- Pack Your Items: Securely pack your return in its original packaging.
- Ship It Back: Send your package to the return address provided. Please include your order number for quick processing.
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Receive Your Refund or Exchange:
- Refunds will be issued to the original payment method within 2 to 3 business days after we receive and inspect the returned item.
- Exchanges will be processed once the original item is received and verified.
Return Shipping Costs
- If the return is due to a defect or an error on our part, we will cover the shipping cost.
- For all other returns, customers are responsible for return shipping fees.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 Hours of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you.
Refund Processing Time
- Once we receive your return, please allow 2 to 5 business days for inspection and refund processing.
- Refunds will be credited to your original payment method.
Store Credit & Gift Returns
- If you received an item as a gift and wish to return it, we can issue store credit instead of a refund to the original payment method.
Need Assistance?
For any return or exchange inquiries, reach out to our team at hello@thenuasociety.com.
We’re happy to help!