FAQs

At The Nua Society, we are committed to providing high-quality women’s bags and accessories that combine elegance, functionality, and timeless design. Our mission is to help you express your unique style through thoughtfully crafted pieces made in limited quantities.
Below, you'll find answers to some of the most common questions about our products, orders, and services.

🛍️ Orders & Payments

How can I place an order?
Placing an order is easy! Simply browse our website, add your favorite items to your cart, and proceed to checkout. Follow the payment instructions, and you’ll receive a confirmation email once your order is processed.

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, AMEX), PayPal, Afterpay, and other secure online payment methods. All transactions are encrypted for your security.

Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact our support team within 24 hours of placing it. Once an order has been processed and shipped, we are unable to make changes.

🚚 Shipping & Delivery
 Do you offer free shipping?
 Yes! We occasionally offer free shipping on orders within Australia. Please check our           current promotions or at checkout for available shipping options, including expedited       delivery.

 How long will it take to receive my order?
 Delivery times vary based on your location:

 Standard Shipping: 03–05 days
Once your order ships, you’ll receive a tracking number to follow your package’s journey.

Do you ship internationally?
Currently, we do not offer international shipping.

📦 Returns & Exchanges
 What is your return policy?
 Eligibility for Returns & Exchanges

• Items must be returned within 14 days of delivery.
• Products must be unused, unwashed, and in their original packaging with all tags attached.
• Personalized, custom, or final sale items are non-returnable unless they arrive damaged or defective.

How do I process an exchange?
For exchanges, please return your item in its original condition and place a new order for your preferred product. This ensures you receive your desired item quickly.

What if my item arrives damaged or defective?
We take quality seriously! If your order arrives damaged or defective, please contact us within 48 hours with photos of the item and packaging, and we’ll arrange a replacement or refund.

 📩 Customer Support
 How can I contact The Nua Society?
We’re here to help! You can reach us via:
📧 Email: hello@thenuasociety.com

Didn’t find what you were looking for?
📩 Contact us – hello@thenuasociety.com